Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether the provision of universal credit as a primarily digital service will affect the job security of Jobcentre staff.

Jobcentre staff are a core part of the support provided for those in receipt of Universal Credit and other benefits.

The Universal Credit digital service provides an interactive and accessible system for claimants to manage their own data and account online at a time which is convenient for them. This means that many administrative tasks are now automated, giving Work Coaches more time to add value in their community. Work Coaches are able to focus on providing tailored support to claimants; helping them in to work, to progress in work, or bringing them closer to the labour market by removing barriers to employment.

It is important that all claimants can benefit from a dedicated Work Coach, no matter what their circumstances. This is why we continue to ensure that claimants can access face-to-face support in a Jobcentre, as well as enabling claimants to interact with their Work Coach online, such as through their digital journal.