Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 19 January 2018 to Question 123852, how many instances of reimbursement for costs relating to lost documents there have been in each year since 2015.

For immigration applications, data on the number of times reimbursement of costs for lost documents have been paid and the total amount paid as reimbursement for lost documents, in the years requested, are not held centrally or published by the Home Office.

However, should a customer wish to seek reimbursement for the costs of replacing a lost document, they are advised to contact UKVI and they will be dealt with on a case by case basis in accordance with the complaints procedure:

https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure