Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps the DVLA is taking to help ensure that people without internet access are able to use their services following the end of its contract with the Post Office in March 2024.

Post Office Ltd currently provides a limited range of Driver and Vehicle Licensing Agency (DVLA) services and an extension to the current contract has been agreed, ensuring that DVLA services will be available at post offices until the end of March 2024.

The DVLA wants its customers to be able to access its services as quickly and as easily as possible and the role of front office counter services will form part of the considerations of future service offerings, utilising government agreements if necessary.

The vast majority of those licensing vehicles already do so online or via the DVLA’s automated telephone service, which is available 24 hours a day, seven days a week. The DVLA will continue to ensure that all customers are able to license their vehicles.