Immigration: Windrush Generation
(asked on 25th April 2018) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, which company her Department has contracted to manage (a) part or (b) the whole of the Windrush generation helpline.
This question was answered on 8th May 2018
No third party has been contracted to manage all, or part, of the helpline.
To ensure people had access to the support they needed without delay, between 17 and 20 April ‘Windrush’ related call handling was supported by Sitel. The dedicated Windrush helpline went live on 20 April and is managed and staffed internally from within the Department.