Question

To ask the Member for South West Bedfordshire, representing the Church Commissioners, what processes there are for complaints against senior staff of the National Church Institutions.

The National Church Institutions have an external NCIs Complaints Policy, which can be found on the Church of England website at: National Church Institutions | The Church of England. A complaint is defined as any expression of dissatisfaction with the service offered by the NCIs to an individual or organisation, which could include an issue with the standard of service, a specific action taken (or not taken) or the behaviour of individuals working within or on behalf of the NCIs, in their interactions with the complainant. This could include the behaviour of NCI senior staff.

Complaints may come from any individual, volunteer or organisation directly involved with a specific matter being handled by the NCIs, including the general public, members of the clergy and staff in a church body.