Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that (a) information about covid-19 vaccinations is accessible to people with visual impairments and (b) vaccination centres contain (i) clear signage, (ii) good lighting, and (iii) staff trained to support people with visual impairments; and if he will make a statement.

The national booking letters are sent in size 16 font as standard, as defined by RNIB as large print. The national booking letters provide dialling 119 as an option and information will be available in braille, audio, larger print and easy read soon. When sent an invitation for vaccine by letter, the public are directed to the location’s individual details on accessibility. The letter also provides links to guidance and advice which can be enlarged on a screen, provided in accessible formats as well as provided in hard copy.

Vaccination centres are subject to the same standards to support people will accessibility needs including visual impairment as all health care services. This includes ensuring good lighting and clear signage. In addition, marshals and staff will help people attending vaccination centres to navigate through the centre safely. All National Health Service staff including those located at vaccination centres are required to undergo equality, diversity and inclusion training which equips healthcare workers with the basic skills. Vaccination centres have shift supervisors who can oversee and instruct staff accordingly. Sites will also have trained Royal Voluntary Service volunteer stewards who can act as way finders for all those who require assistance.