Energy: Meters

(asked on 3rd February 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what recent assessment he has made of the effectiveness of the rules governing the forcible installation of prepayment metres in homes by energy companies.


Answered by
Graham Stuart Portrait
Graham Stuart
This question was answered on 13th February 2023

Ofgem has stringent rules on force-fitting prepayment meters on customers. Suppliers are required to follow specific processes before switching a customer to a prepayment meter.

As part of efforts to increase greater transparency around prepayment meters, the Government has announced a five-point plan, calling on suppliers to stop voluntarily the practice of force-fitting prepayment meters on customers and make greater effort to help the most vulnerable, such as offers of additional credit and debt forgiveness.

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