Child Maintenance Service: Complaints
(asked on 14th March 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many independent case examiners there are to assess complaints in respect of the Child Maintenance Service.
This question was answered on 18th March 2022
There is one Independent Case Examiner (ICE), appointed under contract to adjudicate on the merits of complaints where the complainant remains dissatisfied, having exhausted the Department’s complaints process and those of its provider partners.
The ICE is supported by the ICE Office, an independent unit which is recruiting up to its headcount of 112 FTE.