Emergency Calls

(asked on 7th February 2023) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, how many abandoned 999 calls there were in each month since January 2018 broken down by (a) region and (b) nation where data is available.


Answered by
Will Quince Portrait
Will Quince
This question was answered on 15th February 2023

The number of abandoned 999 calls is not collected centrally.

Data on NHS 111 calls abandoned after waiting 30 seconds or more per month between January 2018 and March 2021 in England can be accessed here:

https://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/nhs-111-minimum-data-set/nhs-111-minimum-data-set-2020-21/

Data on NHS 111 calls abandoned per month between April 2021 and December 2022 in England can be accessed here:

Source: Statistics ยป Integrated Urgent Care Aggregate Data Collection (IUCADC including NHS111) Statistics Apr 2022-Mar 2023 (england.nhs.uk)

Health and care is largely a devolved matter. The Department does not hold data on call answer performance in the devolved nations.

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