UK Internal Trade: Northern Ireland
(asked on 25th January 2021) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what the current staffing level is of the Trader Support Service.
This question was answered on 29th January 2021
HMRC are working closely with the Fujitsu-led consortium appointed to deliver services offered by the Trader Support Service (TSS). The consortium has expertise across the range of services needed to make the TSS effective, including an existing provider of customs education and an established customs intermediary. It has over 700 contact centre staff on hand to manage trader queries, answering 98% of calls in under 30 seconds.