Customs: ICT

(asked on 27th January 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what the average response time is to businesses submitting queries to HMRC via the Customs Handling of Import and Export Freight (CHIEF) system.


Answered by
Jesse Norman Portrait
Jesse Norman
This question was answered on 1st February 2021

CHIEF has been scaled to 360 million declarations per year as part of HMRC’s preparations for the end of the Transition Period, which equates to 111 declarations per second. The CHIEF system message response time is 5 seconds, which is within the Service Level Agreement for all transactions and is currently performing well.

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