UK Shared Business Services

(asked on 22nd March 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, which Departments within the Shared Service Matrix Cluster have in-house shared services; and from which offices those shared services are conducted.


Answered by
George Freeman Portrait
George Freeman
This question was answered on 28th March 2022

Matrix shared services cluster is formed by the Department for Business, Energy and Industrial Strategy (BEIS), Department for International Trade (DIT), Department for Digital, Culture, Media and Sport (DCMS) and Cabinet Office (CO) in a first wave of rapid adopters, followed by Department for Education (DfE), Department of Health and Social Care (DHSC), the Attorney General’s Office (AGO) and Her Majesty’s Treasury (HMT).

The following Departments have Department-defined in-house shared services:

Department for Digital, Culture, Media and Sport: The DCMS definition of shared services is provided by a combination of Outsource and Insource provision. HR transactional services (excluding payroll) are provided in-house across a geographically dispersed team, with people located in

  • Edinburgh
  • London
  • Manchester
  • Newcastle

Department for Education: The DfE definition of shared services is services provided by core DfE to other entities. DfE provides services to the core Department and a number of its ALBs. DfE staff are based in the offices below and the teams that operate our shared service provision are split site, with teams spanning multiple offices.

  • Bristol
  • Exeter
  • Coventry
  • Croydon
  • Darlington
  • Leeds
  • London
  • Manchester
  • Newcastle
  • Nottingham
  • Sheffield
  • Watford

Department of Health and Social Care: The DHSC definition of shared services is provided by core DHSC. DHSC staff are geographically dispersed, with people located in:

- London

- Leeds.

HM Treasury: The HMT definition of shared services is provided by Treasury Group Shared Service centre to HM Treasury and its ALBs. Staff are geographically dispersed, with people located in:

- Norwich

- London.

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