Customs: ICT

(asked on 28th January 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what alternative communication channels are available to businesses submitting queries to HMRC regarding the movement of goods internationally via The Customs Handling of Import and Export Freight (CHIEF) system.


Answered by
Jesse Norman Portrait
Jesse Norman
This question was answered on 2nd February 2021

Businesses can submit queries regarding the movement of goods internationally to the CHIEF operations team by email at chief.operations@hmrc.gov.uk. Businesses are also able to call the Customs and International Trade helpline on 0300 322 9434. There is also a webchat service available on GOV.UK: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-tradeand-excise-enquiries. Capacity has been scaled up on both teams following the end of the transition period.

Reticulating Splines