Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what estimate he has made of the number of households with smart meters that do not have a functioning in-home visual display unit for those meters.

When energy suppliers install smart meters in a household, they are required to offer the customer an In-Home Display (IHD). They are also obligated to provide support for IHDs, including repair or replacement where necessary, within the first year of installation. The Government does not hold data on the number of households experiencing problems with IHDs.

Research shows the majority of smart metered consumers use IHDs as their primary method of monitoring energy use, and that this feedback is supporting consumers in managing their usage and reducing consumption.

Ofgem is responsible for regulating suppliers against their licence obligations.