Energy: Meters

(asked on 17th February 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, if he will publish a summary of energy suppliers' responses on redress for vulnerable customers affected by forced prepayment meter installations.


Answered by
Graham Stuart Portrait
Graham Stuart
This question was answered on 22nd February 2023

All suppliers responded to my Rt. Hon. Friend the Secretary of State and set out their plans for identifying customers that may have had prepayment meters wrongfully installed. These plans have been shared with Ofgem.

On 21st February, Ofgem set out more detail on their prepayment meter market compliance review and reiterated that suppliers should take action now if they are aware of instances wher a prepayment meter has been installed inappropriately.

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