Question to the Home Office:

To ask the Secretary of State for the Home Department, whether she to plans to compensate people whose Biometric Residence Permits were delayed as a result of the identified IT system error.

In pursuant to the answer 6 February 2023 to question 139256 the Home Office is aware of a previous question related to an IT issue involving the enrolment of a biometric residence permit (BRP) for an individual who lodged a further submission claim (117811). The error was linked to the repeated capture of biometric information earlier in the process, but corrective action has now been taken.

As part of transforming the asylum system, we are focused on streamlining, simplifying and digitalising processes to ensure system issues do not occur in the future.

If a customer finds their Biometric Residence Permit has been delayed as a result of IT errors or for other reasons, they can make a complaint to the Home Office via Complaints procedure - Home Office - GOV.UK (www.gov.uk). Any complaint made to the Home Office will be handled on a case by case basis.