Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 14 February 2023 to Question 137918, when the technical issue was first detected; how long it took to resolve the issue; what the estimated cost of fixing the issue was; and when she plans to publish the data.

The technical issue that has prevented the release of customer service standards data for 2022 relates to the wider transition of immigration caseworking from a legacy IT system to the new Atlas system. As part of that change, published datasets relating to immigration casework have also had to be transitioned to new systems. The majority of published datasets have been maintained during this transition.

In the case of data on customer service standards, key data attributes needed to calculate performance against the standards for quarterly publication have only recently become available in statistical data systems, as part of the planned transition process. As such, customer service standards data is expected to be reintroduced from the 2023 Quarter 1 migration transparency data release in May.