Telecommunications: Consumers
(asked on 24th May 2018) - View Source
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to strengthen the consumer within the telecoms sector.
This question was answered on 8th June 2018
The Government strengthened Ofcom’s powers to support consumers through the Digital Economy Act 2017. Since then, Ofcom has taken a number of steps to benefit consumers in the telecoms sector, including introducing an Automatic Compensation Scheme for broadline and landline customers, and a text to switch reform to simplify switching for mobile customers. Additionally, the Government’s Consumer Green Paper was published on 11 April 2018. It seeks views on how to ensure that modern consumer markets work for all, both now and in the future, including in the telecoms sector. A copy of the Green Paper can be viewed at: https://www.gov.uk/government/consultations/consumer-green-paper-modernising-consumer-markets.
The Government strengthened Ofcom’s powers to support consumers through the Digital Economy Act 2017. Since then, Ofcom has taken a number of steps to benefit consumers in the telecoms sector, including introducing an Automatic Compensation Scheme for broadline and landline customers, and a text to switch reform to simplify switching for mobile customers. Additionally, the Government’s Consumer Green Paper was published on 11 April 2018. It seeks views on how to ensure that modern consumer markets work for all, both now and in the future, including in the telecoms sector. A copy of the Green Paper can be viewed at: https://www.gov.uk/government/consultations/consumer-green-paper-modernising-consumer-markets.