Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of Personal Independence Payment claims assessed (a) face-to-face, (b) on paper, (c) by telephone and (d) by video call led to an award in 2021-22.
Table 1 shows the volume and proportion of assessments that led to an award split by channel type between April 20-21 and March 20-22.
Table 1: Volume and proportion of Personal Independence Payment (PIP) assessments that led to an award in 2021-2022
| Volume awarded | Proportion of assessments resulting in award |
Telephone Consultation | 186,890 | 44% |
Video Consultation | 3,380 | 44% |
Face to Face Consultation | 6,960 | 41% |
Paper Based Review | 69,570 | 85% |
Source: PIP Atomic Data Store (ADS)
Notes: