Biometric Residence Permits: ICT

(asked on 20th February 2023) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment she has made of the impact of IT failures in her Department on the processing times of UKVI applications since 1 August 2022.


Answered by
Robert Jenrick Portrait
Robert Jenrick
This question was answered on 23rd February 2023

Visa processing times are published on the UKVI website at Visa decision waiting times: applications outside the UK - GOV.UK (www.gov.uk) and Visa decision waiting times: applications inside the UK - GOV.UK (www.gov.uk). UKVI are currently processing applications on all its main visa routes within customer service standards.

Where an application may require technical intervention, and to ensure these are given the appropriate support, we have strengthened our processes and procedures in this area to proactively address technical issues as they are identified.

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