Disability: Energy

(asked on 21st February 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential merits of banning the forced installation of prepayment meters in households with someone with a disability.


Answered by
Graham Stuart Portrait
Graham Stuart
This question was answered on 28th February 2023

All suppliers have agreed to cease the forced installation of prepayment meters and the remote switching of smart meters to prepayment mode up to 31 March 2023.

My Rt. Hon. Friend the Secretary of State has written to Ofgem to ask that it does more to ensure suppliers protect vulnerable consumers and that they revise their practices and make sure PPMs are being installed as a genuine last resort. Ofgem has also called for evidence on identification of vulnerabilities, PPM Safe and Reasonably Practicable rules and guidance, and processes in place for installing or switching customers to PPMs by 7 March.

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