Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether all documents required to make and manage a universal credit claim are available in Easy Read formats.

Universal Credit Full Service is designed to be accessed online (98% of claims are made online) and has been built to be accessible. The Department has engaged with MIND to ensure we are following the correct protocols for accessibility.

Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are also able to use a variety of different formats such as Braille, audio, large print, through third party interpreters such as for British Sign Language or non-spoken language, or by arranging for a member of staff to visit the customer in their home.