Question to the Home Office:

To ask the Secretary of State for the Home Department, if she reintroduce a facility to enable people to collect passports once they have been printed.

Customers using Her Majesty’s Passport Office’s Digital Premium Service collect their passport when attending their appointment held at a passport office, as their passport is printed using the low-volume facilities at the local site.

For all other services, passports are printed at a central site and securely delivered to customers at their home address. There is no time advantage of sending a passport from our central print site to a passport office, and it is therefore a long-standing policy that customers using the standard service can only collect from a passport office in exceptional circumstances.