NHS: Complaints
(asked on 14th April 2022) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how may complaints the NHS has received in each of the last five years.
This question was answered on 25th April 2022
The following table shows the number of formal complaints to the National Health Service in each of the last five years.
2020/21 | 170,013 |
2019/20 | 113,241 |
2018/19 | 208,924 |
2017/18 | 208,626 |
2016/17 | 208,415 |
This information represents a combined total of complaints to Hospital and Community Health Services and primary care. In 2019/20, there was no primary care complaints collection in order to reduce the burden on primary care providers during the COVID-19 pandemic.