Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many calls were made to the Child Maintenance Service telephone line in each of the last three years.
This information is not published externally however is collated internally and has been provided for context only.
CMS inbound number 0800 171 2345 | Calls Offered |
15/16 | 1,546,005 |
16/17 | 2,440,004 |
17/18 | 2,873,130 |
CMG publish data externally with regards to the current CMS caseload which adds context to the volume of calls received. https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental Call volumes are increasing at a lower rate than the CMS caseload.