Watersure

(asked on 23rd February 2021) - View Source

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment he has made of the potential merits of including (a) people in receipt of attendance allowance and (b) additional benefit recipients in the qualification criteria for the WaterSure Scheme, as outlined in the Water Industry (Charges) (Vulnerable Groups) Regulations 1999.


Answered by
Rebecca Pow Portrait
Rebecca Pow
Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
This question was answered on 1st March 2021

To be eligible for WaterSure, customers must be in receipt of means tested benefits, which provides an appropriate measure for assessing income, and have either three or more children under 19 or a medical condition requiring the extra use of water.

Attendance Allowance is not included as an eligible benefit as it is a non means-tested benefit. Without an income-related criterion, those who are able to afford their water bill may receive financial support funded by other lower income households.

Since the introduction of WaterSure, the legislation has been updated to add and remove benefits, making sure that WaterSure continues to support those most in need of assistance. The Government does not intend to change the eligibility criteria for WaterSure at this time.

Water companies also offer social tariffs, payment breaks, payment matching, debt advice and referral arrangements, and some have independent charitable trusts that make awards to help customers in times of need. The eligibility criteria for social tariffs is not set by the Government, allowing water companies to address the local and regional needs of their customers.

We have asked the independent Consumer Council for Water to undertake a review of existing financial support schemes to ensure consumers who struggle with their water bills can get the support they need. The review will be published this spring.

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