Energy Supply: Disability

(asked on 22nd April 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of setting targets for energy suppliers in respect of (a) identifying and (b) supporting disabled customers.


Answered by
Greg Hands Portrait
Greg Hands
Minister of State (Department for Business and Trade)
This question was answered on 28th April 2022

The department has not set targets on this item as Ofgem already has measures in place to require energy suppliers to support disabled customers. This includes protection from disconnection during the winter, and the provision of additional support through a Priority Services Register. Ofgem monitors compliance with their rules protecting vulnerable consumers. Their most recent report is available at:

https://www.ofgem.gov.uk/sites/default/files/2021-10/Ofgem%20Consumer%20Protection%20Report%20Autumn%202021_Final.pdf.

Under the Warm Home Discount scheme, Ofgem provides a breakdown in their annual reports of the Industry Initiatives supporting fuel poor and vulnerable households through measures that include benefit entitlement checks and debt write-off. The 2020-2021 report is available at: https://www.ofgem.gov.uk/publications/warm-home-discount-annual-report-scheme-year-10.

Reticulating Splines