Department for Work and Pensions: Telephone Services
(asked on 7th March 2023) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department has withdrawn the use of the (a) SignVideo Relay Service and (b) textphone number.
This question was answered on 14th March 2023
I can confirm that DWP continues to provide Video Relay Service (VRS) to customers who require remote inbound BSL interpretation. All VRS is provided by our current supplier, DA Languages, via SignSolution. We do not use Textphone within the Language Services contract. We no longer use the former supplier ‘SignVideo’, referenced in the question.