Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make an assessment of the clarity of the wording of the underlying entitlement rules in departmental correspondence to vulnerable adults applying for carers allowance.

We have examined a selection of Carer’s Allowance letters that contain wording about underlying entitlement and found these to be clear.

However, should anyone need further advice on the rules relating to underlying entitlement for Carer’s Allowance, the letters we examined advised customers to contact the Department’s Carer’s Allowance Unit where they can get advice tailored to their individual circumstances.

The Department continually looks to improve the clarity of its communications and considers feedback wherever possible.