NHS Digital
(asked on 10th July 2018) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what the (a) mean, (b) median and (c) modal time taken is for NHS Digital to process a request for information from universities and other healthcare research organisations.
The question has been interpreted to mean requests for information made through NHS Digital’s contact centre or under the Freedom of Information (FOI) Act. Information for 2017/18 is detailed in the following table. This excludes specific data access requests made via NHS Digital’s Data Access Request Service (DARs) and any information requests which may have been received directly by other business areas.
Requests for information where the requester’s organisation is recorded as "Research" or "Academic” | Number | Mean | Median | Mode |
General requests for information1 | 1,435 | 5 Days | 2 Days | 1 Day |
Freedom of Information requests2 | 320 | 15 Days | 15 Days | 17 Days |
Source: NHS Digital
Notes:
1 The contact centre aims to provide a response to general enquiries within 10 working days.
2 The legal deadline for FOI requests is 20 working days.