Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, how many complaints the Housing Ombudsman (a) received and (b) resolved in favour of the complainant in the last 12 months.

In 2017-18, the Ombudsman made formal decisions about 1,712 complaints.

Of those 1,712 complaints, 179 were not fully investigated because they were outside the Ombudsman’s jurisdiction. Of the remaining 1,523 cases that were within the Ombudsman’s jurisdiction, the Ombudsman upheld 729. In a further 130 cases, during the course of the Ombudsman’s consideration the landlord acknowledged that a mistake had been made and offered to put things right in a manner which the Ombudsman felt to be fair and so did not issue a finding of fault.