Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether his Department plans to take steps to improve access to the funding available through the Energy Bill Support Scheme.

Licensed domestic electricity suppliers delivering EBSS must already make considerations of consumer needs and preferences under supply licence conditions. Traditional prepayment meter users receiving vouchers can nominate someone else to redeem the voucher on behalf of the householder. Suppliers can also provide accessible forms of the vouchers such as large print and braille.

The EBSS Alternative Funding allows applicants to apply online, or through the contact centre helpline if they do not have online access or need extra support. There are also provisions for trusted individuals to apply on behalf of applicants who are unable to do so themselves.