Govia Thameslink Railway: Compensation
(asked on 16th July 2018) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the average length of time was for compensation to be paid to a claimant for delayed rail services by Govia Thameslink Railway in each of the last three years.
This question was answered on 19th July 2018
The Department does not hold this data prior to December 2016 and does not yet hold this data after 23 June 2018.
Govia Thameslink Railway’s average response time has been as follows:
2016/17 (December 2016 to March 2017): 5.6 days
2017/18: 2.5 days
2018/19 (to 23 June): 2.3 days