Energy: Meters

(asked on 14th March 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential merits of introducing a compensation scheme for people who had prepayment meters installed without due diligence taking place.


Answered by
Andrew Bowie Portrait
Andrew Bowie
Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
This question was answered on 22nd March 2023

Regulation of the energy supply sector is for independent regulator Ofgem.

As part of the review, announced on 21 February, to support and protect energy customers when suppliers fit prepayment meters by force or via remote switch, Ofgem has been clear that suppliers should offer compensation as appropriate where the strict rules have not been followed, and should not wait for the outcome of compliance action to do this.

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