Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the effect of jobcentre closures on the ease with which vulnerable people can manage their Universal Credit claims.

We are committed to retaining an extensive Jobcentre network, and continuing to support claimants across the country to make sure they can access the services they need. We continue to maintain the same level of service to claimants during any changes to the location of their Jobcentre. This includes taking into account their individual circumstances, including any health conditions, disabilities or caring responsibilities. We have robust procedures in place if visiting the Jobcentre becomes difficult, including the offer of home visits. We provide outreach services in partnership with national and local organisations to deliver Jobcentre services in a partner’s premises. Local jobcentres have the flexibility to work alongside organisations to help meet the needs of their communities, helping our most vulnerable, at risk, claimants to access the support they need.

Vulnerable claimants who are affected by Jobcentre closures remain supported by their Work Coach to ensure services are bespoke to the individual. A freephone telephone helpline and Universal Support is also available for claimants to make and manage a Universal Credit claim.