Question to the Department for Transport:

To ask the Secretary of State for Transport, whether his Department collects information from alternative dispute resolutions in respect of complaints about compensation and assistance to passengers in the event of cancellation of flights.

Compensation claims are handled directly by the individual airlines, rather than by the Department. The relevant EU Regulation 261/2004 establishes that it is the operating air carrier that is liable, and as a result the Department for Transport does not collect this specific information.

The CAA monitors airline compliance with EC Regulation 261/2004 regularly, and where necessary the CAA has taken enforcement action against airlines.

The link below illustrates the CAA’s role in relation to Alternative Dispute Resolution.

http://publicapps.caa.co.uk/docs/33/CAP1602_ADR%20in%20the%20aviation%20sector%20–%20a%20first%20review.pdf