Personation

(asked on 3rd September 2018) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment his Department has made of the adequacy of the service provided by the Financial Ombudsman Service to victims of identity fraud.


Answered by
John Glen Portrait
John Glen
Paymaster General and Minister for the Cabinet Office
This question was answered on 11th September 2018

The Government recognises that it is vitally important that the Financial Ombudsman Service (FOS) is accountable for the performance and quality of its work. The FOS answers to a Board of Directors, appointed by the Financial Conduct Authority (FCA), and must make a report each year on the discharge of its functions.

Whilst the FOS can investigate a range of complaints, it may not be able to consider some complaints involving identity fraud if these fall outside of its jurisdiction, which is set out in the FCA’s Dispute Resolution (DISP) rules.

The Information Commissioner’s Office (ICO) provides guidance to victims of identity fraud on its website.

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