TrustMark

(asked on 19th March 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department has held with Trust Mark about implementing additional consumer protections within the scheme's system, in the context of reports of individuals registering businesses with scheme providers running multiple limited companies that have not met works standards and have subsequently ceased trading prior to consumers complaints being resolved.


Answered by
Anne-Marie Trevelyan Portrait
Anne-Marie Trevelyan
Minister of State (Foreign, Commonwealth and Development Office)
This question was answered on 24th March 2021

In order to become a business registered with TrustMark, the business must demonstrate to the TrustMark Scheme Provider that it complies with the rigorous TrustMark Framework Operating Requirements. These requirements have clear conditions, including the disclosure of any previous and/or present business interests that will impact upon the registration of the business. This has been established to prevent manipulation of the Government Endorsed Quality Scheme including through accessing multiple schemes where compliance with the Framework Operating Requirements has not been demonstrated.

As part of the ongoing development of the Scheme, the requirement for consumer protection for all works being undertaken via a TrustMark Registered Business, is being strengthened to provide greater protection to the consumer. TrustMark is currently in discussion with multiple parties to develop improved provisions to ensure that both consumers and businesses are suitably protected as a requirement of the TrustMark Scheme.

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