Members: Correspondence
(asked on 11th September 2018) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the average time is for his Department to respond to letters from hon. Members in the last 12 months.
This question was answered on 9th October 2018
Between January 2018 and the end of June 2018, UKVI, IE, Border Force and HMPO received 23,495 emails and letters from MPs on behalf of their constituents. 22,005 were answered with service standard (93.6%). The average number of days to reply was 24.
During the same period, the Department also responded to 3,368 letters from MPs on non-operational and policy matters. The average time taken to respond was 23 working days.