Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what training has been provided to case managers to ensure that they have sufficient knowledge of the universal credit regulations.

Department for Work and Pensions staff moving into a case manager role delivering Universal Credit Full Service receive a minimum of 90 hours of job-specific training. New staff joining the Department in this role undertake a minimum of 143 hours of learning. The learning includes guidance and procedures that are based on the Universal Credit regulations.

In all cases, the Department ensures staff are given sufficient on-the-job training to consolidate what they have learnt.