Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints about child maintenance cases have been received by the Independent Case Examiner in each year since 2010.
Information about the number of complaints received by the Unit is routinely included in the Independent Case Examiner’s Annual Report, which is published on gov.uk. The information requested is summarised in the table below.
Please note that the Independent Case Examiner can only review complaints which have received a final response from DWP, as such not all the complaints that are received are accepted for examination.
Year | CSA & CMS Complaints Received |
2010/11 | 2241 |
2011/12 | 1670 |
2012/13 | 1457 |
2013/14 | 1354 |
2014/15 | 1169 |
2015/16 | 936 |
2016/17 | 869 |
2017/18 | 896 |
2018/19 | 1255 |
2019/20 | 1330 |
2020/21 | 1465 |