Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to ensure that HMRC are able to comply with their guidelines on clearing (a) 80 per cent of customer post within 15 days of receipt and (b) customer post within 40 days of receipt.

Coronavirus (COVID-19) continues to have a significant impact both on the way HMRC work and their immediate priorities. In light of the situation, HMRC have not set formal performance targets for customer service for 2020 to 2021 and 2021 to 2022. HMRC’s aim is to reply to post in the shortest time possible while balancing resources across priority workloads including COVID-19 and EU Exit while looking for innovative ways to help their customers.

Information on HMRC’s current performance is published on GOV.UK: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.