Biometric Residence Permits

(asked on 12th April 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, how many and what proportion of Biometric Residence Permit cards are produced by the DVLA within 10 working days of a notification of the decision to grant leave being sent out.


Answered by
Kit Malthouse Portrait
Kit Malthouse
This question was answered on 15th April 2021

DVLA processes all BRP within 10 working days of receiving the request. It has a service level agreement to complete 90% of production requests within one working day and the remaining 10% within two working days. For the financial year 2020/21 it achieved 69.3% (630,173) within 24 hours and 97.9% (259,977) within 48 hours. 2.1% (19,250) took longer than 48 hours.

The production of BRPs outside the 48 hour target was the result of a production failure at DVLA over a three working day period between 22 – 26 October 2020. The average processing time of the 19,250 affected was three working days. This enabled our secure delivery provider, FedEx, to attempt to deliver all BRPs within 10 working days of the decision notification being issued.

UKVI meets with DVLA weekly to monitor performance. The impacts of Covid-19 restrictions and safe working practices have reduced staffing capacity within the production site and contributed to the delays experienced in failing to achieve the 24 hour SLA.

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