Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent assessment she has made of (a) the effectiveness of the share code system and (b) the adequacy of the IT system which supports it.

We monitor the use of the online status services, including through user feedback, research, and testing. This feedback is used to inform improvements to the services. We also monitor usage volumes and user satisfaction scores for our online services, and publish them as part of the Home Office’s transparency data. Most users can generate and check share codes quickly and easily.

If an individual is unable to provide a share code due to a technical issue, they can contact the UKVI Resolution Centre, which is open seven days a week for telephone and email enquiries.