Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to ensure that support is in place for customers using Pacer trains who have special assistance needs.

Every train operator is required to set out how they will support disabled passengers and persons of reduced mobility in an Accessible Transport Policy (ATP). The Accessible Travel Policy, previously known as the Disabled People’s Protection Policy sets out the level of services and facilities that disabled passengers can expect how to get staff assistance. Every train and station operator is required to have in place an ATP as a condition of holding a passenger operator’s licence granted by the Office of Rail and Road. This includes offering ‘Passenger Assist’ to board or alight any vehicle and how to get assistance whilst on board.