Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will publish the refund eligibility criteria for individuals who purchased the UKVCAS Super Priority Service but did not receive a decision on their visa application within 24 hours.

The Home Office’s published immigration and nationality refunds policy sets out the circumstances in which priority service fees will be refunded Immigration and nationality refunds policy (publishing.service.gov.uk).

The circumstances in which a refund of the fee paid to expedite an application through the Super Priority service will be made include where the applicant has taken necessary steps to complete their application, but the application has not been processed within the published timescales. A partial refund of the difference between the Super Priority and Priority fee can be considered if an application goes on to be processed under the published timescales for the Priority service.