Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent assessment she has made of the ability of TLScontact to meet the terms of its contract with her Department.

UKVI closely monitor and manage the contract with TLS Contact on a daily basis and robustly review how they are performing to ensure we are providing a high-quality service for our visa customers.

This includes holding regular reviews to assess their performance in line with the Service Level Agreements in the contract and to ensure any service level failures are identified and resolved. We have a clear governance process in place to ensure that any incidents, risks and issues are effectively addressed.