Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 March 2024 to Question 15403 on Jobcentres: Armed Forces, for what reason his Department does not employ specific metrics to assess the performance of Armed Forces Champions in Jobcentres.

The performance of Armed Forces Champions is reviewed in line with the Department’s performance management approach that includes regular one-to-ones with line managers to discuss team objectives, personal development and career progression.

There are no specific metrics used, but good performance and achievements are recognised. In those areas where there are particularly high levels of demand, for example garrison towns, the local manager will ensure that the right level of support can be accessed.