Question to the Department for Transport:

To ask the Secretary of State for Transport, what proportion of rail tickets were sold at (a) ticket offices, (b) via ticket vending machines, (c) online, (d) via apps and (e) via smartcards in the last 12 months for each train operating company.

Ticket office usage has declined over the last decade, accounting for 34 per cent of transactions in 2012/13, down to 12 per cent in 2021/22 (the last year for which analysis has been completed). The share of transactions via ticket vending machines in 2021/22 was 15 per cent whilst online transactions (including both train operators (train operating companies (TOCs)) sales and sales by third-party retailers) was 45 per cent. The remaining 28 per cent of transactions were made via other channels. Specific channel shares by TOCs cannot be shared publicly due to commercial confidentiality.