Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many hours of training are planned to be undertaken by her Department's work coaches to identify people that (a) are vulnerable and (b) have complex needs in relation to the managed migration of universal credit.

Work coaches delivering Universal Credit undergo comprehensive training designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. Specific training and guidance is provided for working with different vulnerable groups and those with complex needs.

We are providing all work coaches with an additional two day workshop, designed by experts in mental health and psychologists, and delivered where possible alongside external mental health partners. The training began in November 2017 and will be completed by end of March 2019. Some further examples of other learning currently undertaken by work coaches include:

• Introduction to Working with Customers with a Mental Health Condition – 6 hours
• Drugs and Alcohol Awareness – 3 hours
• Complex Needs – 4 ½ hours

The draft regulations provide the flexibility and fail-safes to protect vulnerable claimants and those with complex needs. Earlier this month we held a large scale stakeholder event, engaging with over 70 organisations, including those representing vulnerable claimant groups, seeking their detailed input on the managed migration process. We are designing a process that works well for everyone and ensures a smooth transition with continuous support.